4 Major Problems You Didn't Know About The Carfax Buyback Guarantee

4 Major Problems You Didn't Know About The Carfax Buyback Guarantee

What Is The Carfax Buyback Guarantee?

Essentially, if you run a Carfax Report before buying a car and that report shows the vehicle’s title was never branded, but you later find out that it was, Carfax will buy the vehicle back at the sale price.

Or Will They?

Carfax Buyback Guarantee Problems

For starters, I am going to assume that like me, you probably thought the Buyback guarantee covered anything significant that wasn’t disclosed, similar to Ebay. Sure, a fender bender isn’t worth a buy back, but the front end being replaced would be, right? Not at all, and not even close. The sad part is that by the time we are done with this article you will have the mindset that you will never, ever, ever, have a reasonable chance to be protected by this “guarantee”. So let’s get to it…

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1. Who bought the Carfax Matters?

-“The Report must have been run prior to the date the Vehicle was purchased by the Claimant”-

To some, the language here seems to suggest that you as the buyer must be the party that actually ran the Carfax Report. However, many others read the terms and say that the language is merely referring to you as the buyer of the car. In my industry opinion, I think it’s likely that it’s permissible for only the dealer to have run a report. If it were not, it would seem to make no sense to have dealerships be Carfax Dealers.

2. Pay attention to the date of the Carfax

-“No more than 30 days prior to the purchase.” –

It’s not uncommon for a used car to sit on a lot for more than 30 days, and as a former dealer myself it just would never cross my mind to run a fresh report on a vehicle that has just been sitting on the lot. It is also not uncommon for a car deal to be struck but not actually documented as a sale until a week or two later for a wide variety of reasons. Again, this is not something where I think, “Gotta run another Carfax report”. That being said, it’s still always good to ask the dealer to run a fresh report, and that was my advise before researching for this topic.

Bonus Tip:

Another reason you want to run a fresh report is that there are some dealers/sellers out there who will go to the auction and run a Carfax before the auction house has the opportunity to report- “Sold at auction”. 

Why do they do this?

Auction cars just are not as valuable when compared with a vehicle that was traded into the dealership or purchased from a private seller.

Why are vehicles purchased from the auction considered to be less valuable?

Dealer auctions are essentially where dealers go when they can’t sell a car.  We know they want to right?  But for whatever reason, they have come to the conclusion it isn’t going to happen for them.  Do you want a vehicle that someone couldn’t sell?

3. Should You Know If A Vehicle Title Was Branded?

-“If, prior to purchasing the Vehicle, the Claimant knew, or should have known, of the existence of a Branded Title for the Vehicle, CARFAX reserves the right to reject the Claim.”-

Seems a bit suggestive doesn’t it? How do you prove or disprove that someone “Should” have known something, when the report you run that is supposed to tell you, didn’t tell you? My assumption here is that this is a clause designed to prevent fraud from people who are good at twisting disclaimer word games, but it sure as heck doesn’t mean it can’t be used against an honest mistake, so be careful.

What is a Branded Title:

A Branded Title is simply a permanent designation given to a vehicle that has been written off as a total loss by an insurance agency due to severe damage such as:

  • Collision
  • Fire
  • Flood
  • Of if it was sold as scrap

4. What We Don't Know At Carfax Won't Hurt Us!

-“The Branded Title must have been issued by a motor vehicle agency from which CARFAX receives and loads data about Branded Titles in regular monthly transmissions.”-

This is a perfect example of something we highlighted in another autohitch blog post in more detail, about 3 sections down if you head over there (“How accurate are vehicle history reports“)- Vehicle history reports simply don’t tell you everything!

These reports can only tell you what they know which is what has been reported to them. Sometimes even the companies Carfax will partner with won’t report everything, a perfect example being some service departments in car dealerships. So, as crappy as you may consider Carfax for being on this one, I actually must side with them that they can’t be held responsible for not knowing something that wasn’t provided to them. That being said, where I do agree Carfax is wrong is in the difference between their marketing and reality. You can’t get people to assume you have access to some massive database where anything that happens to a car will be on your $39.99 report, then when the poop hits the fan, you hide behind a clause that admits that you only know what people bother to tell you.

This also shouldn’t be #6 in the buyback clauses, it should be front and center on page #1 of the Carfax homepage, but that is very wishful thinking on my part.

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Carfax Buyback Guarantee Conclusions

What I pulled away from researching the Carfax Buyback Guarantee is that it’s not something I would bet on ever getting paid out on. IN FACT- It’s yet another reason why you must always get any used vehicle inspected by a qualified vehicle inspector! This is something we simply can’t stress enough- Everything you have at your fingertips to buy a used car is simply a guide and or a tool, with some guides/tools being more reliable than others. When pricing a car it IS possible to spend too much time researching and not just moving forward with a purchase, but when it comes to a vehicle’s history, quality, and level of safety for you and your family, no such limit exists in my opinion.

This is why if you EVER have any questions about the safety and security of a vehicle you comment here or contact us via our homepage, social, or chat feature. You and your family’s safety is of the utmost importance to the autohitch family and whatever we can do to help… Consider it done!

Thank you as always for finding us and taking the time to learn more with us about the car buying and selling process. Until next time, yours truly…

“Hitch”- (Steve)

Autohitch 5 star reviews

10 thoughts on “4 Major Problems With The Carfax Buyback Guarantee

  1. I certified preowned mercedes that 4 years later the sever accident showed up in Carfax and stated not reportable prior to 2018. Now I am fighting with dealer to take car back. Carfax is a scam

    1. Well, Clearly, the next step is to contact Carfax. It’s been a long time since I researched this guarantee but if I remember correctly, the first hang-up is that the dealer had to print a new report when they sold the car (Or shortly before that time). If they didn’t then you will be out of luck.

      There are also several other ways they can put you out on the street with a claim, but you will need to hurry and file a claim with them to find out because the longer you wait the harder it will be.

    2. Same thing just happened to me. When I bought my used car there was nothing to report. 3 years later I try to trade in my car at the same dealer I bought it from and they say they can’t give me fair value because it was in an accident. It definitely was not when we owned the car and the Carfax was 100% clear. They said it took Carfax 3 years to display an accident that was reported to them 3 years prior. 3 years to show up on CarFax???

      What did you do? Did the dealer do anything for you? Did Carfax do anything for you?

      Thanks for your help. This whole thing is such a scam!

  2. I purchased a truck off craigslist with a clean Carfax. Turns out the truck was reported stolen a few days before I ran the report but never showed up on the Carfax. Do I have a leg to stand on?

  3. I bought a used vehicle that has a “clean” Carfax report but when I gave my insurance company the vin # they later called me back and said there was a collision claim costing over $17,000 in repairs. They found it while searching the Clue report, The dealership had no idea because the Carfax was clean. With the Carfax buy back guarantee, what is my next step?

  4. I bought a 2005 Dodge Ram 3500 dually from an used vehicle lot here in CO. Less a month later, 1) the diesel fuel was leaking from one of six injectors which was fixed for over $700. It was running good until mid-September (9 months later) when 2) two diagnostic codes came on so I took it to my mechanic where I spent $2,200 to repair a bad harness due to misfiring. December (12 months later), I spent another $1,800 to fix 3) oil leaks from transmission pan and replaced new steering gearbox plus leaking radiator fluid which was replaced with a new one. About a week or two, two codes came up again that is similar to #2 above so it may be covered by one year warranty work, but perhaps it is another issue with other injector. All those are within one year of my purchase. I don’t know if “lemon” applies here, but what is my options?

  5. Auction sales don’t lower the value of the vehicle. A lot, if not most of the cars at the auction are ran and sold by fleet/lease companies, banks (repos), rental companies and finally the smallest number is sold by dealers. Even then most of these cars are ran by new-car-stores because a Lexus dealer will not keep and sell a 6 years old Lexus with a scratched bumper for example whereas an independent dealer will buy the car, recondition it and then retail. Also ALL, I repeat, ALL new car stores buy off lease, 2-3 year old cars at the auction and then retail.

    1. Like anything in car sales, nothing is a rule. So, you’re right that an auction sale doesn’t really mean a car will be sold cheaper. A perfect example IS the off-lease vehicle. However, for me as a knowledgable buyer, if I see a car was traded into a dealer and then sent to the auction I know that likely it less desirable than a trade in the dealer immediately puts on their own lot. Again, this is “Typically” the case, but not always.

  6. Hello. I bought a vehicle from a used car dealership and the odometer has been tampered with. Carfax BBG says they will buy back the guarantee but I also see that the report should be run prior to purchase. Does this mean if the dealership showed us a Carfax from 20 days before we bought it, that I’m in the clear? or because I didn’t purchase the report myself, am I out of luck? Thanks..

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